Contact our support team via the Live Chat located at the Help Desk in the Web App. We will email you a new password. Once you are logged in you can go to “My Profile” then “Password” to create your own password.

Click on Program either in the menu bar or the Dashboard of the Web App.

1. Option 1: On the Dashboard click on “Live sessions” and then click on the session you would like to attend. When you click on the session, you will see a big red button saying “Go to Zoom Room”. Please click this button to open Zoom.
2. Option 2: Go to the program agenda and find the session you would like to attend next. When you click on the session, you will see a big red button saying “Go to Zoom Room”. Please click this button to open Zoom.

Please read the answer to question 3. first.
Once you clicked on “Go to Zoom room” a new tab will open in your browser and a pop-up window will appear. The pop-up will ask if you would like to open the application ”zoom.us”. Please accept to open the application. Then the meeting will open in the Zoom application on your desktop. In case you did not have the application downloaded yet, there will be an option to download it as soon as you opened the link. If you are connecting very early, you might see a message “Waiting for the host to start this webinar”. If the webinar does not start shortly after the published starting time, please verify that you have selected the appropriate Zoom meeting link, ensuring that you have not selected a link that will bring you to a passed or upcoming session.

As an attendee of a webinar you can submit questions in the Q&A box. You will see the above control panel once you are in the webinar. When you click on the symbol for Q&A a window will appear where you can type and submit your question. Your questions will only be visible to the moderator, speaker and yourself and you won’t see other attendees' questions until they get answered. You can submit questions with your Zoom name displayed or anonymously.

As an attendee you can chat with other attendees by clicking on the chat symbol and you need to choose “To: All panelists and attendees”. Please use the Q&A box to submit questions and comments addressed to the speaker(s) only.

Please only use this feature when the moderator or speaker instructs you to use it. In general, our speakers will take questions and comments via the Q&A box.

• When one of our staff is online, you will be able to simply start chatting with the person online and ask your question.
• When our staff is not online, you will see a form (name, email and message) to submit your question. And we will get back to you as soon as possible by email.

No, this year you do not need to check-in separately in the Web App. We will automatically keep track of your attendance, as you need to be logged in the Web App to attend any virtual session. You still need to count the hours you attended live in order to put these hours on your certificate of participation.

You will be able to download your Certificate of Participation after having submitted your presenter evaluations as well as the global evaluation form. Simply go to your Web App Dashboard and a message bringing you to the certificate will appear. From there, you will be able to download the certificate on your device and fill in the number of hours you have attended LIVE. One credit can be claimed for every attended hour.

This Group Learning program meets the certification criteria of the College of Family Physicians of Canada and has been certified by the Office of Continuing Professional Development, Faculty of Medicine and Health Sciences, McGill University for up to 18 Mainpro+ credits/hours. Members of the American Academy of Family Physicians are eligible to receive up to 18 Prescribed credit hours for attendance at this event due to a reciprocal agreement with the College of Family Physicians of Canada. You can only claim credits for sessions you attended LIVE.

You can enter the credits from your activity in the new CFPC Portal.
Please consult the CFPC website for any questions you might have about claiming your credits.

During breaks and at the end of each day you should evaluate the presenter of each session you attended live. You can access the Evaluation via your Dashboard or the menu bar of the Web App. Click on “Evaluation for Presenters” to find the sessions you need to evaluate and reply to all questions.

At the end of the last day of the Course, please go back to Evaluation and this time click on “Global Course Evaluation”. Please do NOT complete this evaluation before the end of the Course. You can complete the form until December 9. Once you complete the global evaluation form you will be able to download your certificate from your Dashboard.

Go to Attendees on your Dashboard and search for the name of the person you would like to contact. Then click on the “Details” button next to their name. If the person agreed to be contacted by other participants, you will see a button “Contact by Email”. When you click on this button you will be able to draft a message with a subject line and send it to the person. You will not see the person’s email address but the message will be sent to their email as well as to their inbox in the Web App.

On your Dashboard click on “My Profile” then go to “Privacy” and you will be able to choose if you appear in the delegate list and if other attendees or exhibitors can message you.

On your Dashboard click on “My Profile” then go to “Privacy” and you will be able to choose if you appear in the delegate list and if other attendees or exhibitors can message you.

Please contact Lurissa at registrar@cbt.ca or 877.466.8228

On your Dashboard click on “My Profile” then go to “Profile” to update your affiliation and biography. Under “Social Accounts” you can also add your social media profiles.

Go to Faculty  on the Dashboard and search for the name of the speaker you would like to learn more about. Then click on the “Details” button next to their name. If the speaker provided the information you will find their photo, short bio and affiliation and a list of their presentations.

Go to the program agenda, choose the session you would like to take notes for and then click on the button next to the title of the presentation (. On this page in the right hand corner you will see “Add Personal Notes” in red font. If you click on it you can write down notes. Don’t forget to save your notes. On your Dashboard or the menu bar of the Web App you can go to “My Notes”. Here you will see all your notes and you can email them to yourself. Simply click on “Send me my Lecture notes by email”.

Please chat with our support team on this page. If nobody is online at the moment you try to reach us, please send a message and we’ll get back to you as soon as possible. Please note that it will be hard to reach us by telephone, therefore please address all your questions in the chat box on this page.